Recently, a key customer team from the Middle East visited our technical center for on-site testing and in-depth technical exchange of our main industrial automation control products. This visit not only demonstrated the customer's high level of trust in our product quality and technical services but also laid a solid foundation for future cooperation.
Accompanied by our technical engineers, the customer team first toured our modern product testing laboratory. The laboratory neatly displays core equipment from leading international brands such as Allen-Bradley, Siemens, and Schneider, including PLC controllers, DCS system modules, and robot drive units. The customer focused on examining the actual operating performance of the MicroLogix series PLCs and the redundancy switching capabilities of the Triconex fault-tolerant control system.
During the testing phase, our technical team set up a complete simulated production line control environment. The customer personally operated our 1763-L16BWA controller, using RSLogix 500 software for programming and online debugging. Engineers demonstrated the equipment's high-speed counting function, pulse output response, and EtherNet/IP communication stability in real time. Test results showed that all equipment met or exceeded the customer's expectations, especially the controller's stable performance in a -20°C environment, which won high praise from the customer.
During the meeting, the customer representative inquired in detail about product warranty terms, global logistics timeliness, and customized service processes. Our sales and technical team answered the customer's questions regarding pricing requests, logistics cooperation models, and delivery cycles, highlighting our long-term partnerships with international logistics giants such as FedEx and DHL, as well as our global after-sales response mechanism. The customer fully appreciated our one-year warranty commitment and flexible payment methods.
"This is the first time we've conducted such a comprehensive product verification at a supplier's site," the customer's project manager concluded. "Your professional technical support and comprehensive service system give us confidence in future cooperation." This customer visit was not only a rigorous test of our product quality but also a full affirmation of the company's overall strength. In the future, we will continue to uphold the philosophy of "technology-driven, service-first" to provide global customers with even better industrial automation solutions. Whether it's selecting and configuring PLC/DCS systems or implementing robot integration projects, we will provide professional technical support and efficient supply chain response to help our customers maximize production efficiency.
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