Our products are primarily sold to businesses and industrial users on a business-to-business (B2B) basis.
We do not accept returns or provide refunds for products that have no confirmed quality defect.
Returns will not be accepted if the customer:
Customers are responsible for verifying the product model, specifications, technical parameters, software or firmware version, and system compatibility before placing an order.
If a product has a confirmed quality defect and that defect causes the product to be incompatible with its stated specifications or intended function, the product may be returned through our authorized warranty procedure.
Product incompatibility alone does not constitute a quality defect. If a product operates according to its stated specifications but is unsuitable for the customer’s particular equipment or application, it is not eligible for return or refund.
Unless otherwise agreed in writing, products are covered by a limited warranty for 12 months from the date of delivery.
The date of delivery means the delivery date recorded by the carrier. If a signed delivery record is unavailable, the delivery date shown in the carrier’s tracking records will apply.
If a different warranty period is stated in the applicable quotation, proforma invoice, sales contract, or written agreement, that specifically agreed warranty period will take precedence.
If a product is confirmed to have a quality defect within the warranty period, we will determine the appropriate remedy in the following order:
A refund is not automatically available when a warranty claim is submitted. The applicable remedy will be determined after the product has been inspected and the reported defect has been verified.
Repair, replacement, or refund is subject to the terms of this policy, product availability, inspection results, and any specific written agreement applicable to the order.
Whether a product has a quality defect will be determined through inspection and testing conducted by:
A customer’s description of incompatibility, malfunction, or unsuitability does not by itself establish that the product has a quality defect.
The inspection will consider the product’s stated specifications, physical condition, serial number, operating conditions, installation, wiring, configuration, usage history, and available technical evidence.
The inspection result issued or accepted by us will be used to determine whether the warranty claim is approved and which remedy applies.
If a customer discovers a suspected quality defect during the warranty period, the customer must notify us within 7 calendar days after discovering the issue.
The notification must be submitted before the product is returned and should include:
Written authorization is required before return
Customers must not return a product without our prior written authorization and return instructions.
After reviewing the initial information, we may request additional evidence, remote troubleshooting, testing, or return of the product for inspection. Authorization to send a product for inspection does not mean that a quality defect has already been confirmed.
Products returned without prior authorization may be refused or returned to the sender.
