Stockoems provides a one-year warranty on eligible products supplied by Apter Power Limited, unless a different period or condition is stated in the product description, quotation, pro forma invoice or other written agreement.

Warranty Period

The warranty begins on the shipment date and continues for twelve months. This is a Stockoems/Apter Power Limited warranty. Because we are an independent supplier rather than an authorized distributor, the original manufacturer's warranty and support do not apply unless expressly confirmed in writing.

What Is Covered

The warranty covers functional defects that arise during normal use within the warranty period, provided that the product was selected, stored, installed and operated in accordance with the manufacturer's technical requirements.

Available Remedies

After inspection and confirmation of an eligible defect, we may, at our option, repair the product, provide a functionally equivalent replacement, or refund the purchase price paid for the affected product. Availability and product lifecycle status may affect the remedy.

How to Make a Warranty Claim

  1. Email sales6@apterpower.com or contact your assigned salesperson.
  2. Provide the invoice or order number, part number, serial number, fault description and supporting photos or video.
  3. Obtain a Return Material Authorization (RMA) before returning any item.
  4. Return the item within the period stated in the RMA instructions, normally within 14 calendar days after authorization.

Warranty Exclusions

The warranty does not cover faults or damage caused by misuse, incorrect selection, improper installation or wiring, unsuitable power or environmental conditions, accident, neglect, modification, unauthorized repair, improper testing, mishandling, transit after delivery, or normal wear. Coverage is also void if labels or serial numbers are removed, altered or do not match the item supplied.

Limit of responsibility: To the extent permitted by applicable law, our responsibility for an approved warranty claim is limited to repair, replacement or refund of the affected product's purchase price. Installation labor, plant downtime, lost profit and other indirect or consequential losses are not covered.

Last updated: August 13, 2026.

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